DO NOT GO HERE UNLESS YOU WISH YOUR CAR TO BE DAMAGED !!! So I can only wish Yelp allowed us to assign 0 (zero) stars. This car wash uses antiquated machinery and does not use hand wash methods like high quality car washes. Despite the use of old machinery - they charge as much as better hand wash - and worse yet they do not stand behind their service. I took my Cayenne into their facility and the old machinery pulled out the gasket trim around my left head light assembly. The gasket was left in pieces - now please understand it went into the Mission Car Wash intact, and had been through hundreds or car washes without a problem - yet Mission's equipment ripped it apart. When I showed the evidence to the store manager - he said I had a faulty car and the trim/gasket was rotted. He then said he would have a representative from the corporation in Bakersfield call me. That person was the Regional Manager (RM) who called me 3 days later. Well RM was no customer service guy - he claimed the gasket was rotted - and scoffed when I said it went in to his machinery fine and come out damaged. THERE IS NOTHING I CAN DO FOR YOU. He even refused to refund my $20+ bucks despite my promise to post on Yelp. He said - we don't care what customers say on YELP. Well all I can say is the RM certainly could care less about customers. DO NOT GO HERE UNLESS YOU WISH YOUR CAR TO BE DAMAGED and do not expect the high-paid Regional Manager to give 2 cents!
I had an unfortunate experience with this car wash group this morning. I went for a car wash because my windshield wipers don't have the rubber on the blade. I specifically told them NOT TO USE the windshields for that reason. Now, I don't know if that information was relayed to the other men outside (there were about 5), but upon driving I started to notice specks and white looking smears--at first I thought it was just because it was not cleaned properly, but upon gazing closer, I realized that they were indeed scratches and little specs of glass were falling. Now, I understand things happen, and perhaps it was an accident, but the manager very defensively straight out said, "there's nothing we can do..." Ummmmm very rude and highly unprofessional. There are more things I can critique him on, but perhaps that would be unprofessional of me as well. Feedback however, should never be taken and responded with a, "there's nothing we can do". Not even an apology was inserted in the repetitious words the manager was using. I asked my boyfriend, who comes here religiously, if he's ever noticed workers using windshields to clean the windows and his reply was yes, they have used them in the past. SO now I'm very upset at and distrusting of them because I strongly suspect this was done as a result of taking it to people that I specifically instructed and unfortunately trusted them. Once again, I specifically made it clear not to use them but I don't know if this was said to the rest of the "team". In addition, they tried to tell me that perhaps the automatic windshield wipers went off. My model year is a 2009 and I have it set on manual (the right side of the flickering switch not the left switch where automatic lights are).....that was the second strike because that was their attempt to present their alternative cause to the problem. As a behavior analyst, I see this as poor communication and a lack of set contingencies on their workers (this reflects the manager, not the workers). This wasn't my first time being dissatisfied with their services, but this truly is a big disturbance, as evidence of this post. I hope to get in touch with their superior to talk about the manager and his response. Nonetheless, I hope they change for the better.
this place cleaned my car very good. yet the guys that work there need stop profiling people that aren't homeless!!! they took my car across the street, to complete cleaning and assumed i was a random person
The worse car wash I ever had! I paid $22 + tip to get in my car & see my third row seat folded down and my stuff I had organized thrown about. Then I open the hatch and it was full of trash and not vacuumed. Windows smeared AND THEN I realize my entire truck is covered with watermarks and dust! It looks like they let the sun dry it and left it that way. Not to mention they forgot my air freshener. I am so upset and will NEVER EVER waste my time or money here again. I want a refund and and I will never be back. Your workers know better than this, this is extremely offensive and upsetting to be taken for granted this way. Lousy service!
Scratched window!!
Great car wash for the price. Became a member for unlimited washes and just love it. The Challenger is now always clean.
Mission Car Wash is a US Car Wash based in San Fernando, California. Mission Car Wash is located at 1601 San Fernando Rd, San Fernando, CA 91340, USA.
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